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Support

FAQs

Contact & Support

Courses & Licensing

Technical & Access

Data, Privacy & Licensing Metrics

  • Our learning-platform specialists are available Monday through Friday, 9 am-5 pm PT. Please use the form on our Contact page or email support@novabyvireo.com and we’ll respond within one business day.

  • We assist with platform access, course navigation, licensing inquiries, technical issues (e.g., login, playback), and enterprise/institutional onboarding.

  • Our aim is to respond within 24 hours of your request. During peak periods (course launches, live events) response times may vary.

  • Visit the Courses page, choose a course, and follow the access or purchase instructions shown on its page. For access through your team or institution, use the link provided by your administrator or NOVA representative.

  • Yes. We offer flexible licensing models for enterprises, universities and public-sector agencies. Please select “For Organizations” on the website and request a demo to learn more.

  • We are adding courses as they become ready. Contact us with the course name for the latest availability information.

  • Use an up-to-date web browser such as Chrome, Safari, or Edge on a computer, tablet, or phone. You will need a stable internet connection to stream course videos.

  • Click “Forgot Password” on the login page, enter your email, and follow the reset instructions. If you still can’t access your account, contact support and include a screenshot of the error.

  • Courses are streamed online and require an internet connection. Course videos are not available for offline download.

  • Courses include reflection prompts and assessments to help learners connect what they learn to professional practice. For a team or institution, contact us to discuss the reporting available for your program.

  • Contact us to discuss your program goals and reporting needs. The reporting included in your program will be agreed with your organization before launch.

  • We collect user-provided data (name, email, organisation) and usage data (course progress, time spent, quiz results). We do not sell personal data. See our Privacy Policy for full details.

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