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Support

FAQs

Contact & Support

Courses & Licensing

Technical & Access

Data, Privacy & Licensing Metrics

  • Our learning-platform specialists are available Monday through Friday, 9 am-5 pm PT. Please use the form on our Contact page or email support@novabyvireo.com and we’ll respond within one business day.

  • We assist with platform access, course navigation, licensing inquiries, technical issues (e.g., login, playback), and enterprise/institutional onboarding.

  • Our aim is to respond within 24 hours of your request. During peak periods (course launches, live events) response times may vary.

  • Go to the Courses page, select the track you want, and click Enroll. If you’re accessing via an institutional licence (enterprise/university/government), contact your administrator or your NOVA by Vireo representative for the access link.

  • Yes. We offer flexible licensing models for enterprises, universities and public-sector agencies. Please select “For Organizations” on the website and request a demo to learn more.

  • Our library is growing — if a course is coming soon, you can join the waitlist or contact support to see estimated release dates.

  • You’ll need a modern web browser (Chrome, Safari, Edge) or the latest version of our mobile app (iOS/Android). A stable internet connection is recommended for video-based modules. No special hardware is required.

  • Click “Forgot Password” on the login page, enter your email, and follow the reset instructions. If you still can’t access your account, contact support and include a screenshot of the error.

  • At launch we offer streaming access only. Offline download capability is coming soon — we’ll notify users when available.

  • Our platform tracks course completion, module progress, quiz performance, and behavioural metrics (where enabled). Institutional dashboards show aggregated data, helping organisations tie learning to performance outcomes.

  • Dashboards refresh hourly. Your NOVA representative can help you access reports on engagement, retention, and ROI.

  • We collect user-provided data (name, email, organisation) and usage data (course progress, time spent, quiz results). We do not sell personal data. See our Privacy Policy for full details.

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